As we head toward to the close of 2018, the impact of the Royal Commission is still sending shockwaves throughout the industry. It will be many years of pulling apart and reassembling business models to see the full outcomes achieved, but already there are signs of change in the way people are thinking and planning for the future from a leadership perspective.
As a leader of any organisation, whether it be an advice business or a major institution, these questions need to be asked when future strategy is developed.
In filming our new show After Hours with superannuation CEOs, which will be launched next year, some funds had particular and practical ways of putting the member first. First State Super had a figurine of a client on the table in every meeting room around the country. People would hold up this figure as they developed
What I'm most excited about in our new series is the passion these incre....